Customer Success Story
How Moorestown True Value Uses True Value Supplier Import Software
Moorestown True Value, a community hardware store and ACE dealer, uses True Value Supplier Import Software with Microsoft Dynamics and System Solutions LLC to maintain dependable supplier connectivity and daily store operations. A Microsoft Dynamics customer since 2013, the business has relied on the system for 13 years, including importing information from more than 60 suppliers and using the True Value Updater for supplier-specific work.
Customer Profile
A Historic Hardware Business
Moorestown True Value serves customers from a landmark former lumberyard. The property dates to 1879, the operation began as J.S. Collins & Son lumberyard in the 1890s, and the historic building reopened as a hardware store in 1974. Pete and Julie Bender purchased the store in 2001, continuing its role as a destination for practical advice, broad product selection, and hard-to-find merchandise.
The store offers hardware, fasteners, tools, paint, plumbing, electrical supplies, lawn and garden merchandise, lumber and building materials, housewares, outdoor-living products, grills, and other everyday and specialty goods.
Challenges Before Microsoft Dynamics
Before implementing Microsoft Dynamics, Moorestown True Value used Epicor's retail system. Management sought a new Microsoft Dynamics POS primarily because support costs continued to increase and it had become difficult to obtain help when needed.
Rising Support Costs
The earlier environment created concern about continuing support costs.
Difficulty Getting Help
The store wanted a responsive support relationship for daily operating questions.
Broad Supplier Requirements
The replacement needed to support practical data imports across a large supplier base.
True Value Connectivity
The store needed a system that supported its True Value supplier updater workflow.
Why Moorestown True Value Chose System Solutions LLC
Moorestown True Value selected Microsoft Dynamics with System Solutions LLC for functionality suited to the store, straightforward daily operation, dependable performance, and accessible support.
“We have benefitted over the years from Microsoft Dynamics because of its functionality for our specific needs and its general ease of operation.”Pete Bender, Moorestown Hardware
The implementation supported Microsoft Dynamics POS, supplier imports, the True Value Updater, and connected accounting. System Solutions LLC continued supporting the store after implementation, and the support team was always recognized for dependable assistance.
True Value Supplier Import Software Results
The Microsoft Dynamics updater with Excel imports information from more than 60 suppliers.
The updater supports the store's supplier-specific operating workflow.
Management described Microsoft Dynamics as extremely reliable and generally easy to operate.
System Solutions LLC provided help when needed.
The business described support as superb and reasonably priced.
The system aligned with Moorestown True Value's operating requirements.
How True Value Supplier Import Software Supports Daily Operations
The supplier-import workflow brings information from a broad vendor base into the system used for store operations. The True Value Updater supports the primary dealer relationship, while the Excel-based updater provides a practical way to handle information from many additional suppliers.
Functions, Workflows, and Devices Used by Moorestown True Value
Point of Sale
Moorestown True Value uses Microsoft Dynamics POS as its retail operating system. Features include individual tender types, receipt formats, register counts, and lane configurations.
Supplier Imports
The store uses the True Value Updater and an Excel-based updater for information from more than 60 suppliers.
Inventory, Pricing, and Item Maintenance
Supplier data imports support work with a broad merchandise and vendor base. Individual imported fields and update schedules eliminate huge amounts of labor.
Connected Accounting
The operation includes connected accounting, statements, receivables, posting, and closeout procedures.
Reporting and Administration
Management uses Microsoft Dynamics as a generally easy-to-operate and dependable business system.
Devices and Business Continuity
Many terminal models, payment devices, scanners, printers, network design, offline procedures, and backup processes are supported.
Customer Experience
“It has also been extremely reliable.”Pete Bender, Moorestown Hardware
Reliability matters because Moorestown True Value depends on the system for daily retail work and supplier imports.
“When we have needed support, System Solutions has been there for us without fail. Superb support at a very reasonable cost.”Pete Bender, Moorestown Hardware
The support experience became a defining part of the relationship, with management specifically recognizing years of service and assistance.
Conclusion
Moorestown True Value's experience with True Value Supplier Import Software centers on practical supplier connectivity, reliable daily operation, and support that remained available when the store needed help. Since 2013, Microsoft Dynamics has supported a hardware business with a broad product assortment, more than 60 suppliers, a True Value dealer workflow, and connected accounting.
Discuss Your Hardware Store Workflows
Hardware dealers evaluating supplier imports, point of sale, inventory, connected accounting, or dealer-system compatibility can contact System Solutions LLC to discuss their current workflows.