Customer Success Story
How Lindstrom Hardware Uses Do It Best Supplier Integration
Lindstrom Hardware, a Do it Best dealer in Lindstrom, Minnesota, uses Do it Best supplier integration with Microsoft Dynamics 365 Business Central and System Solutions LLC to connect supplier data with retail, purchasing, inventory, pricing, and accounting operations. Since starting with Microsoft Dynamics in 2025, Lindstrom Hardware has been a Microsoft Dynamics customer for approximately one year and reports improved inventory and sales accuracy.
Customer Profile
Lindstrom Hardware uses Business Central with embedded POS as an integrated business platform rather than a standalone checkout system. The store connects sales, customer accounts, purchasing, supplier information, inventory, item and price maintenance, payments, and financial administration while maintaining the Do it Best relationship at the center of daily operations.
Challenges Before Microsoft Dynamics 365 Business Central
Lindstrom Hardware previously used Epicor Eagle in a self-hosted environment. The store experienced crashes during certain functions, reported bugs that were not corrected, rising costs, and updates that did not address ordinary operating needs. Lindstrom Hardware wanted a regularly updated platform that staff could reach beyond one local workstation, adapt to store preferences, and connect to Do it Best.
“The system would crash when trying to perform certain functions, and when we reported bugs, they wouldn't fix them. The price was increasing and becoming unaffordable for a self-hosted environment.”Jacob Blesener, Lindstrom Hardware
For Lindstrom Hardware, Do it Best supplier integration was part of a broader replacement decision. Purchasing, inventory, supplier files, customer accounts, payments, statements, pricing, printing, and accounting all needed to work with front-counter sales.
Why Lindstrom Hardware Chose System Solutions LLC
Lindstrom Hardware selected System Solutions LLC for experience with hardware-store workflows, Business Central with embedded POS, and Do it Best connectivity. The implementation combined Microsoft’s cloud business platform with store-specific configuration, conversion work, supplier processing, integrated payments, mobile access, printing, and operational refinements.
“If we want something changed, System Solutions has been able to adjust things as we prefer.”Jacob Blesener, Lindstrom Hardware
The working relationship has made Do it Best supplier integration a practical part of Lindstrom Hardware’s operating environment. The store and System Solutions have continued refining supplier processing, POS behavior, prices, statements, mobile purchasing, labels, printing, cash-drawer behavior, and payment transactions after launch.
Implementation Experience
Lindstrom Hardware implemented Business Central with embedded POS for store sales and broader Business Central access for purchasing, inventory, customer accounts, reporting, and accounting. The environment includes two POS stations, integrated card processing, two payment devices, receipt printing, cloud printing, a cash drawer, PCs, Android and other mobile devices.
The store’s implemented Do it Best-compatible POS and ERP workflow includes item-file maintenance, member purchase orders, order confirmations, warehouse invoices, member-number processing, daily inventory and sales-data transmission, warehouse quantities, items, prices, promotional ordering, and related purchasing controls. Same Day Pickup with Do it Best COOP hosted store is excluded because Do it Best does not permit integration with other than Epicor. However, Business Central is integrated to the world leaders in e-commerce like Shopify, and these functions are supported outside the Do it Best/Epicor controlled relationship.
Business Central and Do it Best supplier integration have also been refined around Lindstrom Hardware’s day-to-day needs. Workflows include Do it Best Price Change Queue, sales-order item references, statements printed and emailed from Business Central, labels, base units of measure from Do it Best, open purchase-order information, and mobile purchase-order work.
Do It Best Supplier Integration Results
Improved Accuracy
Lindstrom Hardware reports increased inventory and sales accuracy after the transition.
Flexible Access
Staff can use Business Central tools on mobile and PC devices rather than being limited to one local workstation.
Responsive Support
System Solutions has adjusted workflows to match store preferences and addressed issues as the implementation evolved.
“I believe that the accuracy of our inventory and sales has increased since the transition, and the customer service has been excellent.”Jacob Blesener, Lindstrom Hardware
Lindstrom Hardware has also received frequent software updates and timely attention to any issues encountered. Management notes the tradeoff in cloud transaction processing speed is far surpassed by the flexibility and adaptability of the platform.
Functions, Workflows, and Devices Used by Lindstrom Hardware
How Do It Best Supplier Integration Supports Daily Operations
Lindstrom Hardware brings Do it Best item, purchase-order, confirmation, invoice, quantity, price, inventory, and sales information into daily Business Central workflows. The connected environment supports the inventory and sales accuracy highlighted by the store.
Point-of-Sale Functions
Lindstrom Hardware uses Business Central with embedded POS for retail transactions. Workflows include POS inventory visibility, discounts and posting setup, sales-order item references, payment windows, payment methods, rounding, and cash-drawer behavior.
Customer Service and Account Workflows
Staff use sales orders, customer accounts, payments on account, invoice application, payment correction, and customer statements. Lindstrom Hardware has printed and emailed statements from Business Central and refined statement content for the store.
Supplier Purchasing and Receiving
The store sends Do it Best purchase orders and receives confirmations and warehouse invoices electronically. Purchasing workflows include open purchase-order review, supplier warehouse quantities, purchase costs, and mobile access to purchase orders.
Inventory Management
Lindstrom Hardware uses Do it Best item data, inventory posting, inventory and sales-data transmission, POS quantities, supplier warehouse quantities, and item availability information. These connected processes make Do it Best supplier integration relevant to the reported improvement in accuracy.
Pricing and Item Maintenance
The store uses the Price Change Queue, sales price lists, vendor cost and last direct cost information, pricing codes, Do it Best base units of measure, item references, item pictures, and labels with pack and unit information.
Statements, Receivables, and Accounting
Business Central supports customer receivables and accounting, including statements, invoice application, account payments, payment correction, general posting, inventory posting, discounts, and role-appropriate access to financial information.
Payment Processing and Daily Closeout
Lindstrom Hardware uses integrated card processing with two payment devices. Operational workflows include flexible credit card processor choice and configuration, customized payment-window behavior, and unlimited payment methods.
Reporting and Administrative Workflows
Management works with purchasing, sales, inventory, customer, and financial information in Business Central. Scheduled processing transmits inventory and sales data to Do it Best after store close.
Integrations and Connected Services
The active environment includes Do it Best Vendor EDI, Business Central with embedded POS, integrated card processing, cloud printing, and mobile access.
POS Terminals, Payment Devices, Scanners, and Printers
The documented environment includes two POS stations, two payment devices, a receipt printer, a cash drawer, cloud printing, PCs, and mobile devices.
Offline, Networking, Printing, and Business Continuity
Lindstrom Hardware moved from a self-hosted platform to Business Central online. The store uses cloud access, Microsoft-managed updates, cloud printing, and device components for printer and cash-drawer workflows.
Lindstrom Hardware’s Customer Experience
Business Central replaced a platform Lindstrom Hardware considered increasingly costly and difficult to rely on. The new environment receives regular updates, while System Solutions works with the store on operational issues and preferences.
“Business Central has addressed most, if not all, of the issues above. The updates are fairly frequent and the few bugs we have encountered have been or are being addressed in a timely manner.”Jacob Blesener, Lindstrom Hardware
Mobility and Do it Best supplier integration are particularly important because Lindstrom Hardware can reach Business Central from different devices while operating the supplier relationship inside the business platform.
“Being able to use any mobile and PC devices for any of the Business Central tools is great. System Solutions fully implemented the Do It Best EDI”Jacob Blesener, Lindstrom Hardware
Lindstrom Hardware’s experience continued after go-live. The store has refined Do it Best supplier integration, inventory, pricing, statement, payment, mobile, printing, and POS workflows as actual operating requirements emerged.
Conclusion: Do It Best Supplier Integration for Lindstrom Hardware
Lindstrom Hardware’s results demonstrate how Do it Best supplier integration can support a dealer replacing a costly self-hosted platform. The store now connects Business Central with embedded POS, Do it Best EDI, integrated payments, customer accounts, purchasing, inventory, pricing, sales, statements, printing, mobile access, and accounting workflows. Lindstrom Hardware reports better inventory and sales accuracy, responsive customer service, and a flexible environment that can be adjusted as needs change.
Discuss Your Hardware Store Workflows
Do it Best dealers and independent hardware stores evaluating Business Central, embedded POS, supplier EDI, inventory management, or integrated payments can contact System Solutions LLC to discuss current workflows and requirements.