How Rader’s Builders Express Benefits from Microsoft Dynamics Orgill POS Support

Customer Profile

Rader’s Builders Express serves walk-in and account customers from a supply-house environment identified by hardware, plumbing, and electrical departments. Daily work connects front-counter transactions with customer records, item and price lookup, purchase orders, supplier information, card processing, receipts, statements, and administrative work.

Challenges Before Microsoft Dynamics

Before Microsoft Dynamics, Rader’s Builders Express used CSD. The company wanted a better day-to-day operating experience and later described the change as a substantial improvement in quality of life.

Why Rader’s Builders Express Chose System Solutions LLC

Rader’s Builders Express selected Microsoft Dynamics with System Solutions LLC to improve store operations and to gain assistance from a team familiar with an independent Orgill dealer’s connected environment. The relationship has included support for Microsoft Dynamics, computers, printers, scanners, payment terminals, remote access, backup, and supplier processes.

“Upon switching to Microsoft Dynamics it has greatly improved the quality of life for us.”Norris Rader, Rader’s Builders Express

Implementation Experience

Rader’s Builders Express moved from CSD to Microsoft Dynamics and established front-counter and back-office roles around the store’s practical needs. The environment has included three computers, with two front-counter stations supporting cash and charge-account work and another computer used for server and back-office responsibilities. System Solutions LLC has remotely installed and reinstalled Microsoft Dynamics and its connected functions as computers and hard drives were replaced.

Computer upgrades have included Dell OptiPlex small-form-factor systems, Windows 10 Professional, wired network connections, remote-support software, and a Windows 10 server replacement. Carbonite Safe has been used for data backup, and a saved backup supported temporary recovery when a server power supply failed.

Microsoft Dynamics Orgill POS Support Results

“The service has been great, anytime there is a problem it is quickly resolved.”Norris Rader

How Rader’s Builders Express Uses Microsoft Dynamics Today

How Microsoft Dynamics Orgill POS Support Supports Daily Operations

Rader’s Builders Express uses Microsoft Dynamics POS for sales-counter and back-office work. The documented environment supports cash-sales activity, charge-account work, item and customer lookup, department and category maintenance, customer statements, invoice and receipt history, purchase orders, Orgill updates, integrated card processing, printing, scanning, and closing routines.

Rader’s Builders Express also uses remote support to address point-of-sale and connected equipment issues without requiring every incident to become an onsite visit. This has allowed System Solutions LLC to diagnose and correct workstation, printer, scanner, payment-terminal, database, and network-related problems within the context of the store’s established setup.

Functions, Workflows, and Devices Used by Rader’s Builders Express

Point-of-Sale and Customer Service

• Three-computer operating environment: Two front counter computers support cash sales and charge-account work, while another computer has served server and back-office responsibilities.
• Customer and item lookup: Staff use Microsoft Dynamics to look up prices, item sales history, customer activity, prior receipts, and invoices.
• Departments and categories: The store maintains merchandise departments and categories and can continue selling items marked inactive by supplier activity.
• Receipt and invoice handling: Staff reprint cash invoices and receipts, retrieve historical invoices, and prepare invoice copies for customers.

Customer Accounts, Statements, and Connected Accounting

• Charge accounts: One front-counter workstation has been used for charge-account activity, including customer transactions and payment application.
• Customer statements: Rader’s Builders Express prints and resends statements and has used statement processing tied to account balances.
• Applying payments: Back-office users apply customer payments and research account balances when statement and account information must be reconciled.

Orgill Purchasing and Supplier Workflows

• Orgill Updater: The store uses Orgill-related processes for supplier updates and to retrieve invoiced orders when EDI documents require another download.
• Purchase orders: Staff work with purchase-order downloads and resolve purchase-order issues as part of day-to-day supplier activity.
• Supplier item status: Rader’s Builders Express reviews inactive-item reporting when Orgill marks products inactive, while retaining the ability to sell applicable items.

Payment Processing and Daily Closeout

• Integrated EMV: The store uses an integrated chip-card and PIN-debit workflow with Microsoft Dynamics POS.
• Dedicated card-processing station: Card payments have been processed at one POS station.
• Ingenico payment hardware: The environment has used an Ingenico iSC250 and later included planning for a Lane 7000 device and the required PCI-compliant upgrade.
• Processor and connectivity support: The documented environment has included Worldpay, a later Priority Payments upgrade, and support for terminal, settlement, reader, and power-interruption issues.
• Closing activity: Store personnel use daily and end-of-period closing routines and receive assistance when closeout errors occur.

Computers, Printers, Scanners, and Business Continuity

• Dell POS computers: Rader’s Builders Express has used Dell OptiPlex small-form-factor systems with Windows Professional, solid-state storage, USB keyboard and mouse, and wired networking.
• Brother network printer and scanner: The Brother device supports printing and scanning PDF documents. Scanned files have been redirected to shared storage when a workstation failed.
• Network printing: POS and back-office computers print to the store’s networked equipment, including invoice and statement output.
• Remote access: ConnectWise remote-access software has been installed on computers so System Solutions LLC can assist remotely.
• Backup and recovery: Carbonite Safe has been used for backup, and an available backup supported a temporary server arrangement after a server hardware failure.
• Power and Internet resilience: Support has addressed power surges, power outages, Internet performance, and the need to restart payment and printing services after interruptions.

Reporting and Administrative Workflows

• Item reporting: Staff access item sales history and reporting for inactive supplier items.
• Customer history: Customer statements, invoices, and receipts help the store respond to account questions.
• Scanning and email: Back-office users scan documents to PDF and attach those files through webmail when sending customer communications.

Customer Success Story

Rader’s Builders Express measures the value of the project in practical terms: the system improved the everyday experience of running the store, while continuing support helps the business recover when technology interrupts routine work.

“This has been one of the best switches we have made.”Norris Rader

The relationship has supported an established Microsoft Dynamics Orgill POS support environment through purchasing questions, account work, workstation replacements, server changes, payment upgrades, scanning and printing issues, and remote troubleshooting.

Conclusion

Rader’s Builders Express demonstrates how Microsoft Dynamics Orgill POS Support can protect the connected workflows behind an independent building-material supply business. The move from CSD improved the company’s daily experience, while continuing assistance has supported counter transactions, customer accounts, Microsoft Dynamics Orgill POS Support for purchasing, receiving, payments, statements, printing, scanning, backup, and back-office administration.

Microsoft Dynamics Orgill POS Support software has evolved technically with state of the art AI First technology in Business Central Dynamics 365 Business Central as its cloud business-management platform.

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