How Mike’s Home Centre Uses Orgill Inventory and Purchasing Software
Mike’s Home Centre, a Castle member and Orgill dealer in Southey, Saskatchewan, uses Orgill Inventory and Purchasing Software to keep supplier item information, purchasing, inventory counting, point-of-sale activity, customer accounts, and connected accounting working together. The home centre has been a Microsoft Dynamics customer for 15 years, beginning in 2011, and relies on System Solutions LLC for responsive support and practical improvements to daily operations.
Customer Profile
Challenges Before Microsoft Dynamics
Mike’s Home Centre wanted to replace an outdated system and, just as importantly, work with a support organization that would respond quickly when the business needed help. The store’s daily requirements span counter sales, contractor charge accounts, purchasing, receiving, inventory, customer statements, supplier pricing, payments, and accounting.
The business also needed its Orgill information to remain useful inside the operating system. Supplier catalog changes, new item numbers, warehouse changes, UPC matching, item activation, and retail updates all affect what staff can order, receive, and sell.
Why Mike’s Home Centre Chose System Solutions LLC
“Our system was outdated but basically, we were looking for online support, an organization that would respond quickly to our needs. System Solutions does this well.”Mike’s Home Centre
That responsive relationship has continued through software updates, workstation replacements, printer and scanner setup, supplier-file maintenance, reporting refinements, payment-device changes, and day-to-day operational support.
Orgill Inventory and Purchasing Software Overview
The implementation developed around the way Mike’s Home Centre actually operates. Microsoft Dynamics supports the selling and account workflows while the Orgill updater supports supplier item and retail-price maintenance. Staff use purchasing and forecasting tools for Orgill orders, receive products, count stock with handheld equipment, and carry completed sales activity into connected accounting.
Orgill Inventory and Purchasing Software Features in Daily Use
Orgill connectivity is not an isolated feature for Mike’s Home Centre. It supports the flow from supplier information and ordering through receiving, item maintenance, inventory availability, pricing, and sales. When Orgill changed warehouse and catalog information, item data was cross-referenced so supplier UPCs and store items could continue to work together.
Results After Microsoft Dynamics
The business reports improved access to operational information.
Sales activity is transferred through connected accounting workflows.
The Orgill updater helps maintain item and pricing information used by the store.
Handheld devices support physical inventory work.
System Solutions LLC supports operating issues and changes.
“We have seen more thorough reporting and accurate accounting.”Mike’s Home Centre
Functions, Workflows, and Devices Used by Mike’s Home Centre
Point-of-sale functions
Staff process front-counter cash sales at the payment workstation and create quotes, work orders, invoices, and charge-account sales from back-office workstations. The store uses customer lookup, sales holds and recalls, item scanning, returns, X and Z reporting, cash drawer control, and both slip and full-page receipts.
Customer service and account workflows
Contractor and house-account activity includes customer-specific pricing, job or ship-to references, purchase-order prompts, payments on account, detailed payment receipts, credits, statements, emailed invoices and receipts, and signature capture on charge transactions.
Supplier purchasing and receiving
Mike’s Home Centre prepares Orgill orders with forecasting and ordering tools, creates and emails purchase orders, receives partial purchase orders, and uses supplier item files and cross-references when Orgill catalog or warehouse information changes.
Inventory management
Handheld devices are used to build and receive Orgill orders and to count inventory. Staff also work with active and inactive items, aliases and UPCs, physical counts, quantity adjustments, bin locations, and stock reduction from completed sales.
Pricing and item maintenance
The Orgill updater maintains supplier-related item and retail information. Staff compare supplier files with the store catalog, manage newly received items, resolve duplicate supplier or UPC relationships, maintain minimum package quantities, and use item classes and tax settings.
Statements, receivables, and connected accounting
Closed day-end batches move into connected accounting. The business uses detailed accounts-receivable reporting, monthly statements, invoice emailing, customer credits, payments on account, GST information on customer documents, and income-statement preparation.
Payment processing and daily closeout
The front counter uses integrated Moneris payment equipment. Staff complete integrated card, cash, cheque, debit, and e-transfer tenders, run daily closeout reports, and reconcile tender rounding or batch imbalances when needed.
Reporting and administrative workflows
Management uses detailed receivables, sales, department, inventory, batch, X and Z, and year-end reports. Reports and templates have been adjusted for signatures, taxes, statement delivery, payment detail, and customer and merchant copies.
Integrations and connected services
Active workflows include the Orgill updater, connected accounting, Seljax estimating data exchange, rental functions, supplier forecasting and ordering, email delivery, remote support, backup services, and Microsoft 365 applications.
Terminals, devices, scanners, and printers
The operating environment has included a front cash-desk computer, back-office selling workstations, a paint and ordering computer, a server workstation, Motorola/Zebra MC55 handhelds, a newer Android handheld, barcode scanners, a Topaz signature pad, Moneris terminals, Epson TM-T88V receipt printing, HP full-page printers, and Dymo 450 label printing.
Offline, networking, printing, and continuity
Offline databases help maintain selling capability during a database interruption and later synchronize. Networked workstations share the database and printers, while backup, battery-backup, remote-support, printer-routing, and operating-system refresh work support continuity.
Customer Experience
“We use handheld devices to count inventory. We could not operate without the integrated accounting or the Orgill updater.”Mike’s Home Centre
The comment captures the practical value of the system. Supplier updates, inventory work, sales processing, and connected accounting are daily operating requirements, not stand-alone technology projects.
“If anything, we underuse the capabilities of our software. I do what the system tells me to do and it works well.”Angie, Mike’s Home Centre
Microsoft Leads the World in Business Technology
Mike’s Home Centre continues to use Microsoft Dynamics and technology continues to advance with integrated AI, mobile selling and quoting, embedded POS, charge-account sales, signatures, emailed receipts, role-based security, payment methods, accounts payable, and built-in financial management.
An authoritative overview of the Microsoft Dynamics 365 cloud platform is available from Microsoft Dynamics 365 Business Central for small and midsize businesses.
Conclusion
Mike’s Home Centre has built a long-running operational relationship around Orgill Inventory and Purchasing Software, practical store workflows, and responsive support. The result is a system the business relies on for Orgill information, inventory counting, customer accounts, reporting, point-of-sale activity, and connected accounting.
Discuss Your Hardware Store Workflows
Orgill dealers and independent home centres looking to improve purchasing, inventory, customer-account, or point-of-sale workflows can contact System Solutions LLC to discuss their current operation.